Our Policies

Payment Policy

All reservations must be secured by credit card details or a deposit, unless by prior arrangement.

No deposit or prepayment will be charged from credit card details supplied, except in the event of a non-refundable rate where full prepayment is required at the time of booking.

Cancellation Policy

Bookings can be cancelled up until 2 days (48 hours) prior to arrival without incurring a charge. However, any cancellations within 48 hours of arrival will incur a cancellation fee equivalent to the first night's accommodation.

For multiple or group reservations, 30 days notice of cancellation is required. If this is not given 100% of the total accommodation charges will be charged.

Damage costs: I/We acknowledge that the cost incurred for repair or cleaning of property as a result of deliberate or reckless or avoidable acts will be charged to me/us at the first reasonable opportunity.

Child Policy

Please note children and infants must be included on all reservations, and they will be charged at the applicable extra person rate.

Privacy Policy

We are committed to safeguarding the privacy of our website visitors and system users; in this policy we explain how we will use personal information we collect from you.

Click here to view our privacy policy.

Availability

No waiting for a response as we provide instant confirmation bookings

Secure Site

Book and browse with confidence our entire site is secure

Best Price Guarantee

Book direct to receive our lowest price guarantee

Location

Queen Street Studios
294 Queen Street, Richmond
Nelson, South Island
New Zealand

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